Last updated: September 2026
Caribbean Compass (“Caribbean Compass”, “we”, “us” or “our”) respects your privacy
and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information
when you visit our website, contact us or use our services.
1. Who we are
Legal Name: Caribbean Compass
Business Type: Travel Agency
City: Cartagena de Indias, Bolívar, Colombia
Telephone / WhatsApp: +1 (770) 539 – 4353
Website: www.gocaribbeancompass.com
Website: www.gocaribbeancompass.com
Caribbean Compass acts as the data controller for personal information collected through
its website and services, subject to applicable law.
2. Information We Coll
Depending on how you interact with us, we may collect:
- Full name
- Email address
- Telephone or WhatsApp number
- Nationality or country of residence
- Travel dates and preferences
- Booking and service information
- Payment or billing information
- Information you voluntarily provide through forms, email or messaging services
- Technical information such as IP address, browser type and website usage data
We only collect information that is reasonably necessary for the purposes described in
this Policy.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Organize and manage bookings
- Provide concierge and travel services
- Communicate with you before, during and after your stay
- Coordinate services with hotels, transportation companies, boat operators, tour
providers, restaurants, medical professionals and other selected partners - Process payments and invoices
- Improve our website and services
- Send promotional communications where permitted by law and where appropriate
consent has been obtained - Comply with legal, regulatory and contractual obligations
- Prevent fraud, misuse or security incidents
4. Sharing Your Information
We may share relevant personal information with carefully selected service providers and
business partners when this is necessary to provide a service requested by you.
For example, information may be shared with accommodation providers, transportation
companies, yacht and catamaran operators, tour operators, restaurants, event providers,
payment processors or other suppliers involved in your booking.
We do not sell your personal information.
Where required by law, we may also disclose information to governmental authorities,
courts or other authorized entities.
5. International Data Transfers
Because Caribbean Compass serves international travelers and works with international
service providers, your personal information may be processed or stored outside
Colombia.
Where applicable, we will take reasonable measures to ensure that such transfers are
handled in accordance with applicable data protection laws.
6. Sensitive Personal Information
Certain information, including health or medical information, may be considered
sensitive personal data under Colombian law. Colombian data protection rules specifically
recognize health information as sensitive data.
If you request medical tourism assistance, we will only request or process medical
information when reasonably necessary for the requested service and, where required,
with your explicit authorization.
You are not required to provide sensitive personal information unless it is necessary for a
service you have specifically requested
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Ensure that the website functions properly
- Remember preferences
- Understand website traffic and usage
- Improve our services and user experience
- Support marketing activities where permitted
You may adjust your browser settings to refuse or delete cookies. Some website
functions may not operate properly if certain cookies are disabled.
8. Data Security
We take reasonable technical and organizational measures to protect personal
information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be
completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our
services, maintain business and accounting records, comply with legal obligations,
resolve disputes and enforce our agreements.
When information is no longer required, we will take reasonable steps to delete or
securely anonymize it, where applicable.
10. Your Rights
Subject to applicable Colombian law, you may have the right to:
- Know what personal information we hold about you
- Request correction or updating of inaccurate information
- Request information about how your data is being used
- Request deletion of your personal information where legally permitted
- Withdraw your consent where processing is based on consent
- Submit questions, requests or complaints concerning the processing of your
personal information
Requests may be submitted using the contact details below.
11. Contact and Data Protection Requests
For questions, requests or complaints concerning your personal information, please
contact:
Legal Name: Caribbean Compass
Telephone / WhatsApp: + 1 (770) 539 – 4353
Email: info@gocaribbeancompass.com
We will review and respond to requests in accordance with applicable law.
12. Changes to This Privacy Policy
Caribbean Compass may update this Privacy Policy from time to time to reflect changes
in our services, technology or applicable legislation
The updated version will be published on this website together with the corresponding
“Last updated” date.
13. Applicable Law
This Privacy Policy is governed by the applicable laws of the Republic of Colombia,
including Law 1581 of 2012 and its applicable implementing regulations, without
prejudice to mandatory data protection rights that may apply to users in other
jurisdictions.